Privacy Policy
At International Ally Federation, protecting your privacy is our top priority. Learn how we collect, use, and safeguard your information.
Last Updated: December 2024
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Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
Personal Information
Information you provide directly when registering for programs, events, or services:
- Contact Details: Name, email address, phone number, mailing address
- Identification: Date of birth, Medical ID number (when applicable)
- Demographics: Information relevant to program eligibility and service delivery
Health & Wellness Information
For program participation and wellness coaching, we may collect voluntary health-related information:
- Health assessment responses
- Wellness goals and progress
- Career and life circumstances relevant to your wellbeing
Referral Information
When processing referrals, we collect:
- Personal details and contact information of the individual being referred
- Reasons for the referral
- Referrer's information and relationship to the individual
Important: We obtain consent before sharing referral information with trusted community partners.
Communication & Technical Data
If you opt-in to receive communications or use our website:
- Mobile phone number, message content, delivery reports (for SMS/MMS)
- Email address and communication preferences
- IP address, browser type, device information, pages visited
How We Use Your Information
IAF uses collected information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Provide and manage our programs, wellness coaching, and community services |
| Communication | Respond to inquiries, schedule sessions, send updates and reminders |
| Program Improvement | Improve our website, programs, and community outreach effectiveness |
| Referral Coordination | Coordinate with trusted partners to connect you with appropriate resources |
| Compliance & Reporting | Comply with legal obligations, safety requirements, and funding reporting needs |
| Health Records | Prepare reports and annual plans as required by county agencies or insurers |
SMS/MMS Messaging
With your consent, we may send text messages regarding program updates, appointment confirmations, health resources, and important alerts. Message frequency varies. Standard message and data rates may apply.
Information Sharing
IAF does not sell, rent, or trade your personal information.
We may share information only in the following circumstances:
With Your Consent
Program-related referrals to community partners, coordination of services with healthcare providers, connection with social service agencies
With Trusted Partners
Information may be shared with service providers who support IAF programs under strict confidentiality agreements: payment processors, program evaluation consultants, HIPAA-compliant healthcare organizations, and communication platforms.
Legal Requirements
When required by law or legal process, necessary to protect the safety of individuals, or required for compliance with regulatory obligations.
Data Security
We implement comprehensive safeguards to protect your information:
Administrative Controls
Staff training, access restrictions, confidentiality agreements
Technical Safeguards
Encryption, secure servers, regular security audits
Physical Protections
Secure facilities, controlled access to records
HIPAA Compliance
Use of HIPAA-compliant tools, devices, and applications
While we strive to protect your data using industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security practices.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Comply with legal and regulatory obligations
- Support program evaluation and improvement
- Maintain archival records as required
| Data Type | Retention Period |
|---|---|
| Active participant records | Duration of program participation + 7 years |
| Health records | As required by Health and Human Services policy |
| Communication logs | 3 years from last interaction |
| Website analytics | 2 years |
Once information is no longer needed, we securely delete or anonymize it.
SMS/MMS Messaging Policy
Opt-In & Consent
- You will only receive text messages if you voluntarily provide your number and consent
- Consent is not required to receive our services
- You may opt in during program registration or through our website
Message Details
Frequency
Varies based on engagement
Costs
Standard rates may apply
Content
Updates, reminders, resources
Your Controls
Opt Out
Reply STOP to any message
Get Help
Reply HELP or contact us
Update Preferences
Email iaf@allyfederation.org
We will never sell, rent, or share your mobile number or messaging data with third parties for marketing purposes.
Your Privacy Rights
Under applicable laws, including the California Consumer Privacy Act (CCPA), you have the right to:
Access & Portability
Request a copy of personal information we hold about you and receive your data in a portable format
Correction & Update
Update inaccurate or incomplete information and correct errors in your records
Deletion
Request deletion of your personal data, subject to legal and program retention requirements
Opt-Out
Unsubscribe from marketing communications, opt out of SMS/MMS, withdraw consent for non-essential processing
How to Exercise Your Rights
Contact us to submit a request:
Email: iaf@allyfederation.org | Phone: (213) 410-0242
We will respond to requests within the timeframes required by applicable law, typically within 45 days.
Children's Privacy
IAF programs primarily serve adults and older youth.
We do not knowingly collect personal information from children under 13 without parental consent
For participants under 18, parental consent is required for health conversations and services
Detailed consent forms are available upon request
If you believe your child has provided personal information to us without consent, please contact us immediately. We will take steps to remove such information from our systems.
Cookies & Website Technologies
Our website may use:
Essential Cookies
Required for website functionality
Analytics
To understand how visitors use our site
Preferences
To remember your settings and choices
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Links
Our website may contain links to external websites and resources. Please note:
- We are not responsible for the privacy practices of third-party sites
- We encourage you to review the privacy policies of any site you visit
- Links do not imply endorsement of external content
Policy Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New legal requirements
- Improvements to our services
Updates will be posted on this page with a revised effective date. Significant changes may be communicated via email or website notice. Continued use of our services after updates constitutes acceptance.
Contact Us
For questions, concerns, or requests related to this Privacy Policy:
International Ally Federation
We are committed to addressing your privacy concerns promptly and thoroughly.
© 2024 International Ally Federation. All rights reserved.
Your privacy matters to us. Thank you for trusting IAF with your wellness journey.